Privacy policy

This Privacy Policy describes how Avelorie Baby (“we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit aveloriebaby.com, make a purchase, contact us or otherwise use our services.

We are committed to handling personal information responsibly and in accordance with applicable privacy laws.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Your name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Order and transaction information;
  • Products viewed, purchased or added to your cart;
  • Device and browser information;
  • IP address and approximate location information;
  • Website activity and interaction data;
  • Customer service communications;
  • Marketing preferences.

Payment information may be processed directly by third-party payment providers. We generally do not directly store complete payment card details.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order;
  • When you create or use an account;
  • When you subscribe to marketing communications;
  • When you contact customer support;
  • Automatically through cookies and similar technologies;
  • From service providers that help us operate our store;
  • From advertising, analytics and payment partners where permitted by law.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders;
  • Process payments and refunds;
  • Arrange shipping and delivery;
  • Provide order and tracking updates;
  • Communicate with customers;
  • Provide customer support;
  • Detect and prevent fraud or unauthorised transactions;
  • Maintain and improve our website;
  • Analyse website performance;
  • Personalise your shopping experience;
  • Conduct advertising and marketing activities where permitted;
  • Comply with legal and regulatory obligations;
  • Protect our business, customers and legal rights.

4. Shopify

Our online store may be hosted and supported by Shopify, which provides the e-commerce infrastructure that allows us to offer products and services online.

Shopify may process personal information in connection with providing its services to us.

Your information may therefore be processed through Shopify's systems and infrastructure in accordance with its applicable privacy practices.

5. Payment Providers

When you make a purchase, payment information may be processed by Shopify Payments or another payment provider made available at checkout.

Payment providers may collect and process information necessary to authorise transactions, prevent fraud and comply with legal obligations.

Their processing of personal information may also be governed by their own privacy policies.

6. Sharing Personal Information

We may share personal information with third parties where reasonably necessary to operate our business, including:

  • Shopify and e-commerce service providers;
  • Payment processors;
  • Shipping and logistics providers;
  • Customer service platforms;
  • Website hosting and technology providers;
  • Analytics providers;
  • Advertising and marketing platforms;
  • Fraud prevention and security providers;
  • Professional advisers;
  • Government authorities or regulators where required by law.

We do not sell personal information in the ordinary meaning of exchanging your personal information directly for money.

7. Cookies & Similar Technologies

Our website may use cookies, pixels and similar technologies.

These technologies may help us:

  • Keep the website functioning correctly;
  • Remember customer preferences;
  • Maintain shopping cart functionality;
  • Understand how visitors use our website;
  • Measure website performance;
  • Prevent fraud;
  • Measure and personalise advertising.

You may be able to control certain cookies through your browser settings or any privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

8. Advertising & Analytics

We may use third-party advertising and analytics services to understand website activity, measure advertising performance and show relevant advertisements.

Depending on the services we use, information about your interactions with our website may be shared with advertising and analytics providers in accordance with applicable law.

Where required, we will obtain appropriate consent before using certain advertising or tracking technologies.

9. Marketing Communications

If you subscribe to marketing communications, we may send you information regarding products, promotions, offers or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at help@aveloriebaby.com.

Transactional communications relating to your orders may still be sent even if you unsubscribe from marketing.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Data Security

We take reasonable administrative, organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. International Data Transfers

Some of our service providers may operate or store information outside Australia.

As a result, personal information may be processed in countries other than the country in which you live.

Where applicable, we take reasonable steps to ensure personal information is handled in accordance with applicable privacy requirements.

13. Children's Privacy

Our website is intended for adults purchasing products, including products intended for babies and children.

Our services are not directed at children who are not legally capable of providing the necessary consent to use an online shopping service.

We do not knowingly seek to collect personal information directly from children without appropriate authorisation.

If you believe a child has provided personal information to us improperly, please contact us.

14. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to or correction of personal information we hold about you.

You may also contact us regarding concerns about how your personal information has been handled.

We may need to verify your identity before processing certain requests.

15. Complaints

If you have a privacy-related concern, please contact us first at help@aveloriebaby.com so we can review the matter.

Where applicable, you may also have the right to contact the relevant Australian privacy regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, legal requirements or business operations.

The latest version will be published on this page with an updated revision date.

17. Contact Us

For questions, requests or concerns regarding this Privacy Policy, please contact:

Avelorie Baby
Website: aveloriebaby.com
Email: help@aveloriebaby.com
Phone: +61 427 629 899
Canley Vale, New South Wales (NSW) 2166
Australia