Shipping policy

 

At Avelorie Baby, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how we process, dispatch and deliver orders placed through aveloriebaby.com.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high demand, promotional events or public holidays, processing may take slightly longer.

Once an order has entered processing or fulfilment, we may not be able to change or cancel it.

Shipping & Delivery

For orders delivered within Australia, estimated delivery is generally 5–12 business days after dispatch.

Delivery times are estimates and may vary depending on your location, product availability, carrier operations and other circumstances outside our reasonable control.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after your parcel has been handed to the carrier.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact us immediately at help@aveloriebaby.com.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Delayed or Lost Orders

If your order is significantly delayed or your tracking information has not updated for an extended period, please contact our customer support team.

We will review the available tracking information and, where appropriate, assist with enquiries with the shipping carrier.

If an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable Australian consumer law.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible at help@aveloriebaby.com.

Please include your order number, a description of the issue and, where appropriate, clear photographs of the item and packaging.

We will assess the issue and provide an appropriate solution in accordance with our Refund & Returns Policy and applicable consumer law.

International Shipping

Where international delivery is available, shipping times will vary depending on the destination.

International shipments may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated or required by applicable law, these