Refund policy
At Avelorie Baby, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your item in accordance with the terms below.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn and in its original condition;
- Include all original tags, packaging and accessories;
- Be accompanied by proof of purchase or your order details.
To request a return, please contact us at help@aveloriebaby.com before sending any item back.
Please do not return products without first contacting our customer support team.
2. Change of Mind
If you change your mind about your purchase, please contact us within 30 days of receiving your order.
Unless otherwise required by applicable consumer law, return shipping costs for change-of-mind returns are the responsibility of the customer.
Original shipping charges are generally non-refundable.
3. Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty, defective or you receive the wrong product, contact us as soon as possible at help@aveloriebaby.com.
Please include your order number, a description of the issue and, where appropriate, clear photographs showing the problem.
Where required under the Australian Consumer Law, customers may be entitled to a repair, replacement, refund or other remedy.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
4. Non-Returnable Items
For hygiene, health and safety reasons, certain products may not be eligible for change-of-mind returns once opened or used.
This may include personal care products, hygiene-related baby products or other sealed goods where the seal has been broken after delivery.
Personalised or custom-made products may also be excluded from change-of-mind returns.
These exclusions do not affect any rights you may have under the Australian Consumer Law in relation to faulty, unsafe, incorrectly described or otherwise non-compliant products.
5. Exchanges
If you would like a different product, size, colour or variation, please contact us at help@aveloriebaby.com.
Exchange availability depends on stock. In some cases, the most efficient option may be to return the eligible item and place a new order.
6. Refunds
Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.
If approved, the refund will be issued to your original payment method.
Processing times may vary depending on your bank, card issuer or payment provider. Once a refund has been issued by us, additional processing time by your financial institution may apply.
7. Return Shipping
Please contact our support team before returning an item so that we can provide the appropriate return instructions.
Do not send returns to our business contact address unless our customer support team specifically instructs you to do so.
For eligible claims involving faulty, damaged or incorrectly supplied goods, return shipping will be handled in accordance with applicable Australian consumer law.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible at help@aveloriebaby.com.
We cannot guarantee cancellation once an order has entered processing, fulfilment or shipment.
If the order has already been dispatched, you may need to follow the applicable return procedure after receiving it.
9. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
For a major failure, you may be entitled to reject the goods and choose a refund or replacement, subject to your rights under applicable law.
For other failures, you may be entitled to an appropriate remedy as provided by Australian consumer law.
10. Contact Us
If you have any questions regarding returns, refunds or exchanges, please contact us:
Avelorie Baby
Website: aveloriebaby.com
Email: help@aveloriebaby.com
Phone: +61 427 629 899
Canley Vale, New South Wales (NSW) 2166
Australia